Shipping and Returns
Shipping Information
We are currently offering FREE shipping on orders of $75 and more within the United States. Free shipping is for standard shipping via UPS or USPS to U.S. locations only and not valid for our wholesale customers.
All orders to Canada will be shipped via USPS Canada Standard shipping. All taxes and tariffs fees will be the responsibility of the receiver of the shipment once it enters Canada. Unfortunately, there is no way for Zellie’s to pre-calculate these fees at the time of checkout.
Canadian Customers: If you are having trouble placing your order, please select “country” first, then you will be able to select your province. (remove “be sure to” before “select”)
If you would like to return product, please contact us at orders@zellies.com or at 1-855-373-5543.
Returns
We want you to be happy with your purchase! However, if you don’t like something that you ordered please let us know so we can make it right. Please complete our Return Request Form for fastest service. Or email us at orders@zellies.com or call us at 1-855-373-5543. Full refunds will be given for any unopened product and we will be happy to offer store credit if you would like to return product that has been opened. Return shipping will be paid for by Zellie’s for exchanges.
Policies
Standard Shipping
The cost of shipping is determined by the total weight of products ordered. To see shipping costs, when checking out, enter your bill to and ship to address and click continue; the shipping costs will appear on the following page.
Privacy Policy
We take your privacy seriously. Zellie’s does not ever share your contact information with any third party, for any reason. Shipping information is shared with carriers (such as USPS) specifically for the purpose of delivering your order only. Click here to view our complete privacy policy.
Security Policy
Your information is secure with Zellie’s. We use industry standard SSL encryption for our site's ordering and encrypt your credit card (or other commerce data) on our servers, in addition to industry standard data security measures.
International Shipping
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.
Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.
Note: Use MyUS.com's Personal Shopper service to make a purchase from Zellies Inc. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.
Follow these two steps for international delivery:
- Get your own U.S. address in America at My US
- Use your new U.S. address, provided by MyUS when placing your order with us.
If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.